Four Points By Sheraton Auckland | City stay in Auckland | Book Now

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Four Points By Sheraton Auckland Interior photo

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Key details

About the Hotel

396 Queen Street ( Main Reception Entrance 110 Mayoral Drive ), Auckland, New Zealand, 1010

Steps from Auckland Town Hall

Great

8.5

8.9

/10

4.6

4.3

Loved by Four Points By Sheraton Auckland guests

Comfortable beds
Delicious meals
Cute team
Central location
Late checkout

"We checked in at room 2001 specifically for the SkyTower views in prep for the new years."

Kina K

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"Handy rooftop bar with a massive selection of gins ?"

Jeni from New Zealand

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"The room we stayed was with a view of the Sky City, which is the highest point in the Southern hemisphere."

Anonymous

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Location

Four Points By Sheraton Auckland is positioned in the Aotea Arts Quarter, placing guests within walking distance of Aotea Square, The Civic, and Auckland Town Hall. The hotel serves as a gateway to various CBD shops and restaurants, enhancing the experience of Auckland's city life. Proximity to cultural venues and entertainment options ensures convenience for those exploring the city.

Rooms

The hotel offers spacious rooms and suites, each featuring signature bedding and large bathrooms. Higher floors provide breathtaking views of the city center, while suites include separate living areas and optional balconies for added space. Families and business travelers will appreciate the adaptability of these accommodations.

Dining

Dining options at the hotel comprise the Queen's Head Bar & Eatery and The Churchill, Auckland's highest rooftop bar. The Queen's Head Bar & Eatery presents a variety of New Zealand and international dishes made from locally sourced ingredients. The Churchill enhances dining with panoramic views of the city and a curated selection of beverages.

Wellness

Fitness enthusiasts can maintain their routine at the 24-hour fitness center, equipped with a variety of exercise machines. The hotel partners with Spa Nomad to offer luxury spa and wellness treatments delivered right to guest rooms. This service allows for relaxation without leaving the comfort of accommodations.

Business and Events

The Queen's Head Ballroom offers 195 square meters of versatile event space, suitable for both corporate functions and social celebrations. The hotel's location and facilities cater to professionals attending events in the city. On-site business amenities provide convenience for business travelers.

Highlights

Location: Aotea Arts Quarter, near entertainment venues

Rooms: Spacious accommodations and breathtaking views

Dining: Queen's Head Bar & Eatery onsite

Wellness: Spa Nomad treatments delivered to rooms

Business: Queen's Head Ballroom, 195 square meters

Must-do experiences

Savor Fish & Chips at the famous Bottomless Fryer on Victoria St.
Visit the Auckland War Memorial Museum for Maori culture insights.
Climb Mount Eden for stunning panoramic views of Auckland.
Wander through the vibrant La Cigale Market for fresh local produce.
Explore the hidden gems at the Auckland Art Gallery Toi o Tāmaki.

Location: Perfect

9.0/10Review score

See hotel location on map

Guest Emotional Experience

Shine on SocialsPicture-perfect view

“Was nice to finish our night out with a nightcap at the Rooftop bar and view of sky tower lit up.”

Annette from New Zealand

Quiet Nights for Busy DaysBlissful quiet!

“Hotel best soundproofing EVER! Our room was right across from elevator and never heard a single noise.”

Rita

Explorers, Not TouristsWalkable explorations

“Being downtown was great as we could walk to the pier and the nearby parks and museums.”

MiklosSz97

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Choose the Room

From cosy doubles to spacious family suites – all with flexible options, breakfast, and exclusive deals.

Superior King Room City View

2 persons

250 sq. feet

1 King-size bed

Shower

Heating

room details

Corner Room King Bed

2 persons

360 sq. feet

1 King-size bed

Shower

Heating

room details

Superior Sky Tower Room King Bed

2 persons

250 sq. feet

1 King-size bed

Shower

Heating

room details

Superior King Room

2 persons

250 sq. feet

1 King-size bed

Shower

Heating

room details

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Check Dates & Room Rates

See what's available for your travel dates

Amenities

Thoughtfully designed amenities for a comfortable & memorable stay

Facilities: Great

8.8/10Review score

General

No smoking on site
Wi-Fi
On-site car park
Safe deposit box
24-hour reception
Express check-in/ -out
No pets allowed
Rooms/ Facilities for disabled
Wheelchair access
24-hour security
Luggage storage
Locker room
Lift
Currency exchange
Smoke detectors
Electric vehicle charging station
Fire extinguishers
Key card access
Key access

Sports & Fitness

Fitness centre

Guest Parking

Electric kettle
Cookware/ Kitchen utensils

Services

Valet parking
Room service
Housekeeping
Dry cleaning
Tours/Ticket assistance
Welcome drink
Happy hour

Dining

In-room breakfast
Restaurant
Bar/ Lounge area
Special diet menus

Business

Business centre
Meeting/ Banquet facilities
Fax/Photocopying

Children

Cots
Children's buffet

Facilities for people with disabilities

Toilet for disabled

Spa & Leisure

Live entertainment

Room features

Air conditioning
Heating
Sitting area
Tea and coffee facilities
Dining table
Ironing facilities

Bathroom

Washing machine
Free toiletries

Self-catering

Electric kettle
Cookware/ Kitchen utensils

Media

Flat-screen TV
AM/FM alarm clock

Room decor

Carpeted floor

Dining Onsite

Four Points By Sheraton Auckland presents two distinct dining experiences that delight the palate and capture the essence of local and international flavors. Guests can savor gourmet dishes in a modern setting at the Queen's Head Bar & Eatery or unwind with innovative cocktails and light bites while enjoying stunning views from The Churchill, Auckland's highest rooftop bar.

Four Points By Sheraton Auckland Restaurant photo

Queen's Head Bar & Eatery

International with local influences

Ambiance

Modern dining space with plush blue velour couches and pale parquet floors, overlooking Queen Street.

Key Offerings

Signature dishes include line-caught snapper ceviche, Korean fried chicken, and the locally developed Te Mana lamb, alongside a variety of pizzas and pub classics like fish and chips.

Reservation

Not needed

Open daily from 06:30 to 22:30 for breakfast, lunch, and dinner.

The Churchill

International light fare

Ambiance

Lively rooftop bar featuring expansive city views and an inviting atmosphere, perfect for relaxing with friends.

Key Offerings

Light bites and creative cocktails including a selection of 10 gins, 10 tonics, and 10 botanicals to customize the ideal gin and tonic.

Reservation

Not needed

Open Tuesday to Saturday from 16:00 to 00:00 for lunch and dinner.

Four Points By Sheraton Auckland Location

396 Queen Street ( Main Reception Entrance 110 Mayoral Drive ), Auckland, New Zealand, 1010

Map view

396 Queen Street ( Main Reception Entrance 110 Mayoral Drive ), Auckland, New Zealand, 1010

City landmarks

Tower

SkyTower

2500 ft

Park

Auckland War Memorial Museum

1.1 mi

Museum

New Zealand Maritime Museum

5000 ft

Landmark

Viaduct Harbour

1.3 mi

Event hall

SKYCITY Auckland Convention Centre

2300 ft

Stadium

Spark Arena

1.1 mi

Square

Vulcan Lane

2800 ft

Shopping Area

Victoria Park Market

4300 ft

Church

St Patrick's Cathedral

2400 ft

Square

Takutai Square

4500 ft

Harbour

Queens Wharf

5100 ft

Landmark

Britomart

4400 ft

Event hall

SKYCITY Auckland

2300 ft

Park

Western Park

4900 ft

Landmark

Auckland Domain

4900 ft

Park

Domain Wintergardens

1.1 mi

Nearby

Gallery

Auckland Art Gallery Toi o Tamaki

1600 ft

Square

Aotea Square

1700 ft

Auckland CentralNew Zealand

Queen Street

1100 ft

Theatre

Aotea Centre

1400 ft

Public Building

Auckland Town Hall

1000 ft

Park

Albert Park

2000 ft

Library

Central City Library

1200 ft

Church

St. Paul's Church

1400 ft

Church

St Matthew-in-the-City Church

1600 ft

Queen Street Aotea Square

Statue of Sir Dove-Myer Robinson

1500 ft

Church

The Baptist Tabernacle

1600 ft

Theme Park

Odyssey Sensory Maze

900 ft

Shopping Area

Queens Court

300 ft

Auckland CentralNew Zealand

Grey Lynn

1800 ft

Restaurants

The Churchill Auckland

0 ft

396 Queen Street Level 20

Trocadero Restaurant & Bar

100 ft

380 Queen Street

Tanuki Sushi & Sake Bar

800 ft

319 Queen Street

Citizen Q

100 ft

305 Queen Street

Osaka Restaurant

300 ft

430 Queen Street

Kubick

500 ft

430 Queen Street

Nando's New Zealand

600 ft

328 Queen Street

BBQ Duck Cafe

700 ft

115 Queen Street Unit C

Explore Auckland

Auckland Art Gallery Toi o Tamaki

6 minutes' walk

National art collection with stunning architecture and free admission, hosting exhibitions and guided tours.

SkyTower

10 minutes' walk

Iconic skyline feature offering panoramic views, dining options, and thrilling sky jump for adrenaline seekers.

Auckland War Memorial Museum

25 minutes' walk

Extensive collection of New Zealand artifacts and exhibits, plus unique guided tours highlighting history and culture.

Viaduct Harbour

25 minutes' walk

Vibrant waterfront area with restaurants and shops, plus stunning views of sailing boats and access to waterfront walks.

Hiking at Myers Park

7 minutes' walk

Tranquil park space for walking and picnicking, featuring lush greenery and beautiful pathways for all ages.

SkyJump from SkyTower

10 minutes' walk

Bungee-style jump from 192 meters, ideal for thrill-seekers. Advance booking required for this unique experience.

Yoga Classes at Cathedral Square

9 minutes' walk

Relaxing outdoor yoga sessions offering a peaceful atmosphere, suitable for all skill levels, with classes frequently scheduled.

The Churchill Auckland

1 minute' walk

Elegant dining atmosphere serving seasonal New Zealand dishes with local ingredients. Reservations recommended.

Tanuki Sushi & Sake Bar

3 minutes' walk

Authentic Japanese sushi with a cozy setting. Try the fresh sashimi and signature sake selections.

Citizen Q

1 minute' walk

Craft burger spot creating delicious meals with locally sourced ingredients. Great for casual dining and takeout.

Spark Arena

25 minutes' walk

Major event venue hosting concerts and sports, with a buzzing atmosphere and varied programming for all ages.

Aotea Centre

6 minutes' walk

Cultural venue featuring performances and film, hosting theater, concerts, and events in a grand setting.

Vulcan Lane

11 minutes' walk

Vibrant laneway with bars and cafes, known for live music evenings and a lively nightlife scene.

Getting around

City Centre

Auckland20 min · 1.0 mi

Airports

Auckland (AKL)30 min · 12.4 mi

Great Barrier (GBZ)179 min · 74.0 mi

Train

Train Station - Britomart15 min · 4000 ft

Train Station - Grafton18 min · 5000 ft

Bus

Bus stop2 min · 400 ft

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Property information and rules

Check-in

from 15:00-23:59

Check-out

until 11 am

Guest Parking

Private parking is possible on site (reservation might be needed) at NZD 60 per day.

Internet

Wireless internet is available in for free.

Breakfast

You can start your day with a full breakfast, which costs NZD 39 per person per day.

Children & extra beds

There are no cots provided in a room.

Pets

Pets are not allowed.

Languages

English, German, Spanish, Japanese, Chinese, Korean, Hindi, Malay, Tagalog / Filipino, Vietnamese

Number of floors:

Number of rooms:

275

Guest Ratings & Reviews

Real Guest Experiences & Ratings

Review summary

Based on recent reviews

Guests consistently appreciate the convenient location, with easy access to Aotea Square, the pier, and downtown Auckland, making it ideal for exploring nearby parks and museums. Many highlight the excellent breakfast buffet, and the rooftop Churchill bar is a popular spot, celebrated for its amazing views of the city skyline and extensive gin and whiskey collection. Some guests have found the bathroom door lacking in privacy. The rooms are generally considered spacious and well-equipped, often featuring comfortable beds, ironing facilities, and nice views.

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Review score

Based on 626 verified reviews

8.5/10

Great

87%

Recommend

Cleanliness

9.0/10

Comfort

9.0/10

Value for money

8.2/10

Free Wi-Fi

8.3/10

Pros

Comfortable rooms

Helpful staff

Good location

Cons

Limited menu

Marcus from Germany

Superior King Room

3 nights in November 2025

Reviewed:February 05, 2026

9.0/10

central gem!

central locationsuper clean lobbybreakfast packagecity view

i enjoyed three nights at this hotel. its central location made walking to the pier, parks, and museums super easy. the room and lobby were clean. breakfast was great, especially with the deal that included two breakfasts and parking. the rooftop bar had amazing city views and unbelievable cocktails!

the coffee station setup wasn't convenient since i had to use the bathroom sink for water.

Location

9/10

the hotel is very close to dining options. shopping areas are also nearby. entertainment venues are easily accessible from this hotel. it provides easy access to several attractions.

Dining

8/10

the hotel features a restaurant that provides buffet breakfast. the bar on the top floor offers cocktails with extensive gin and whiskey collection. i enjoyed the various food choices offered here.

Service

10/10

the staff was amazing. everyone was friendly and accommodating. i also noticed the staff organizes parking. they assisted with luggage from the car to the room, a really appreciated detail.

Facilities

9/10

the hotel offers a bar on the top level. it has an extensive gin and whiskey collection. valet parking is available . i like the rooftop bar facility.

Rooms

9/10

the room included an ironing board, iron, and a built-in cupboard. the tv size was nice and the bathroom had shampoo, conditioner, cotton buds, and hand soap. everything felt very secure here.

0 Helpful

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Scarlett from United Kingdom

Single

superior king room

4 nights in November 2025

Reviewed:January 08, 2026

9/10

cozy roomcomfortable bedspecialty cocktails

The room was cozy and clean. the bed was comfortable! the hotel has a rooftop gin bar, though i am not a gin drinker i tried one of the specialty cocktails. talking with the servers and bartenders was interesting. They had a great deal of education on gin.

the service at the restaurant was quite interesting, the staff seemed pretty uninterested in serving us.

0 Helpful

Joshua from Australia

Single

Superior King Room

3 nights in November 2025

Reviewed:December 29, 2025

6/10

Acceptable Stay with Issues

central arealoud air conditioning

The hotel location is in a central area. I appreciated having that.

The air conditioning was quite loud. It made it harder to fall asleep (I tossed and turned).

0 Helpful

Questions of the users

About Four Points By Sheraton Auckland

Is it possible to request two single beds for my stay as I'm traveling with my daughter?

5 March 2024

Yes, two single beds can be arranged for an additional fee of $30-$50, based on availability.

What parking options are available at the hotel?

12 April 2024

There are two parking options: Valet Parking for $60.00 NZD per day and Self-Serve Parking for $35.00 NZD per day, which is a 5-minute walk from the hotel.

What time is check-in, and can I check in early?

18 June 2024

Check-in is at 3:00 PM. Early check-in requests can be accommodated based on availability, and booking the night before guarantees access to the room.

How far is the hotel from the cruise port, and is there an airport shuttle?

22 July 2024

The hotel is approximately a 10-minute walk from the cruise port. Unfortunately, there is no airport shuttle service, but taxis are readily available.

Is there a deposit required upon booking?

25 August 2024

A bond of $100 NZD per night is required. For stays longer than 3 nights, a holding deposit of $300 NZD will be charged, which will be released upon check-out.

What are the front desk hours for assistance?

30 September 2024

The front desk is open 24/7 to assist with check-in and any inquiries.

Can a rollaway bed be added to the room for our child?

3 November 2024

A rollaway bed can be accommodated in certain room types. Providing your confirmation number will help confirm availability.

Do any rooms come with balconies?

15 December 2024

Balconies are available in suite and studio room types. If you have further inquiries, please ask.

Are late check-outs available?

10 January 2025

Late check-outs are subject to availability, similar to early check-in requests.

Is there a laundry service, and what are the costs?

22 February 2025

Laundry and dry cleaning services are available, with pricing varying by item. Additional recommendations for nearby laundromats can also be provided.